Self Paced Course on Consumer Law and Practice

This Course treads carefully to ensure a healthy balance between theory and practice as it allows the learner to apply the law to the facts by understanding not only the legal provisions but also the procedure followed by consumer courts across the country.

About the Course

Every time we buy groceries or donate our salaries to Amazon after being enticed by all the ‘super saver sales’ and ‘up to 90% discounts’ or go to the dentist or consult a lawyer, we are governed by consumer laws.

As a lawyer or lawyer to be, this course helps you assert your rights, and prepare your defence (should you find yourself representing the falsely accused manufacturer/producer/trader/service provider) by helping you navigate through the Consumer Protection Act passed by the Parliament in 2019 which became effective in 2020.

As a consumer, now that it’s easier for you to fight for your rights with the advent of e-filing and virtual hearings, it becomes all the more important to know what they are and how to do that.

The latest amendments in the Consumer Laws governing the country operate on the “Caveat Venditor” principle, which shifts the onus onto the seller by incorporating e-commerce within the jurisdiction of the Consumer Fora, introducing punishment for misleading advertisements and the concept of product liability among other provisions.

How will this course help you?

  1. You will get to understand and analyze the laws relating to consumer disputes and settlements in India.
  2. You will be able to understand the roles of various authorities in dealing with consumer disputes.
  3. The course will give you a practical understanding of the procedure governing consumer disputes starting with a complaint to the redressal of the grievance.
  4. You will also learn about the recent changes like e-commerce, and product liability introduced by the Consumer Protection Act, 2019.


The course has been designed to give you a foundational and smooth understanding of the Consumer Protection Act, 2019 with the help of real-life illustrations. The course will equip you with the requisite skill-set to understand the procedure related to the practice of Consumer Laws in India and apply the law to the facts.

The course contains 5 modules:

Module 1

  • Course Overview
  • Introduction to Consumer Protection Act, 2019
  • Important Definitions in CPA, 2019
  • Authorities under CPA, 2019

This Module will get you acquainted with the history and basics of Consumer Laws in India and give you an overview of the entire course.

Module 2

  • Different remedies available to Consumers
  • Jurisdiction, Fees and the limitation period for filing a complaint
  • Proper Nomenclature in Consumer Proceedings

This Module will help you learn about consumer rights and the various kinds of remedies that consumers could avail in case of a dispute as provided under the Consumer Protection Act, 2019.

Module 3

  • Drafting of a Complaint 
  • Procedure after Filing the Complaint
  • Mediation (ADR)
  • Types of orders that may be passed.

This Module will help you understand the manner in which a complaint is to be drafted and the procedure thereafter. You will also get to learn how to draft a reply and strategize the defence in a consumer dispute. It also talks about Mediation as recently introduced by the Consumer Protection Act, 2019.

Module 4

  • Appellate, Review &Revision Proceedings
  • Transfer Proceedings and Enforcement of Consumer Orders.

This Module will take you through the provisions relating to appeal, review and revision as provided under the Consumer Protection Act, 2019. You will also get to learn about the transfer of consumer cases and the enforcement of consumer orders.

Module 5

This Module talks about the emerging concepts in the Consumer Laws in India and the way forward.

Self-Assessments: Each Module carries a set of 5 self-assessment questions helping you retain the most important take-aways.

Compulsory Assignment

There will be a set of super practical questions based on real-life situations, and you will be required to answer them as lawyers/in case you are coming from a non-law background, you will be required to answer the questions as consumers. This assignment shall be submitted within 90 days of your enrollment, and we will give you individual feedback within 2 weeks. The Certificate of Completion shall also be issued if you successfully complete the assignment. Else, the opportunity to re-submit shall be given.

Who is this course for?

  • Undergraduate students of law.
  • Anybody looking to make a career in Consumer Law Practice
  • Young lawyers (in-house counsels, litigators and those working in law firms)
  • Consumers

Course Fee: INR 2500 inclusive of GST

Course Access: 6 months from the date of enrollment

Certificate: On completion of Compulsory Assignment

Mode of Learning

  • Completely online and self-paced
  • Recorded video lectures
  • Screen share sessions on practice and procedure of Consumer Law
  • Text-based modules and reading resources
  • Online faculty-monitored discussion forum to clarify doubts
  • Assignment
  • Self-assessment exercises
  • Compulsory Assignment
  • Recordings of exclusive webinars on careers in legal research, CV-building, etc.

Not Enrolled

Course Includes

  • 39 Lessons
  • 1 Quiz


[gravityform id="1" title="true" description="false" ajax="false"]
[gravityform id="2" title="true" description="false" ajax="false"]
[gravityform id="3" title="true" description="false" ajax="false"]